Tailored, not templated
Your project is planned around your goals and budget, not a one-size-fits-all package you have to fit into.
How we work
How We Work: Tailored to Each Client
No rigid process. Just a clear, friendly way of getting things done.
Every business is different, so we don't squeeze every project through the same rigid process. Whether you need a new website, a brand, a Shopify store or help with SEO, we shape the work around your goals, your budget and how you like to work. What stays the same is how we treat you: plain English, honest advice, regular updates and no surprises on price. Have a look at our services, or book a call for a friendly first chat.
Our approach
What does working with us look like?
Some clients want to be involved in every decision; others want to hand it over and see the finished result. Some projects are a single website design, others combine brand design, Shopify website design and ongoing work with our SEO agency team. We adapt the steps, the pace and the level of detail to suit you.
What you can expect
Our promises to every client
Plain English
No jargon and no hiding behind technical terms. If something matters, we explain why in words that make sense.
Quick, regular updates
Regular progress updates, and we aim to reply to every message within one business day.
You own everything
Your domain, your website and your accounts are in your name. You're never locked in or held to ransom.
Flexible ways to pay
Staged payments as the project progresses, or spread the cost with our website monthly payment plan.
Training & aftercare
Website training so you can make changes yourself, and website support when you'd rather we did.
How we work
How a typical project runs
Every project is tailored, but most follow a shape like this.
01
First chat & discovery
A relaxed call to understand your business, then a deeper look at goals and needs.
02
Itemised quote
A clear plan and an itemised quote, so you know exactly what's included.
03
Design, build & feedback
We design and build, with agreed feedback rounds so you shape the result.
04
Launch, training & aftercare
A careful launch, training for your team and support for as long as you need it.
Why work with us
Expertise without the ego
We're a small, independent pride of designers, developers and SEO specialists based in Spalding, working with small businesses locally and right across the UK. You deal with the people doing the work, not a chain of account managers, and you always know who to talk to. If you have a question at any stage, just get in touch.
We're honest about scope and price. You'll see guide prices on our packages and pricing page before you ever speak to us, and we'll tell you if something isn't worth doing, or if we're not the right fit.
Tailored to you
Each project shaped around your goals, pace and budget.
Small business focus
Honest advice and priorities that fit how you work.
Yours to keep
Your domain, website and accounts stay in your name.
What our customers say
“Fantastic service! Our website updates were completed much faster than expected, with great attention to detail and excellent communication throughout. The whole process was smooth and professional, and we're extremely pleased with the results. Would highly recommend to anyone looking for website services.”
“Nothing is to much trouble, and always available to help.”
The work behind the results
Recent projects
We design great websites and carve out digital strategies to help your business grow online.
Brand, Shopify & SEO
Launching a houseplant ecommerce brand from zero
Results:
7,000 ranking keywords and 3,000 monthly visitors within 12 months of launch.
Ecommerce Migration, PPC & SEO
Migrating platforms while scaling traffic and ROAS
Results:
ROAS up from under 200% to 380%, an uplift of more than 90%; organic traffic up from 3,000 to 100,000 monthly visits.
SEO Strategy & Technical Consultancy
Consolidating two websites after an acquisition
Results:
500 backlinks protected, ~2,500 annual visitors saved during a business merger.
Branding & Website Design
Smiths Electrical: Bespoke Website Design & Development
Results:
A complete rebrand and website that showcases the client's project portfolio and expertise.
QUESTIONS
How we work FAQs
The questions people usually ask before working with us.
How do I get started?
The easiest way is to book a call. We have weekday slots at 4pm, 4:20pm and 4:40pm (Monday to Friday) for a relaxed first chat about your business and what you need. If you'd rather write it down, use our contact page and we'll reply within one business day.
How much will my project cost?
It depends on what you need, which is why every project is tailored. You'll find guide prices on our packages and pricing page, and after our first chat and discovery we always give you an itemised quote, so you can see exactly what's included before you commit to anything.
How can I pay?
Most projects are paid in stages as the work progresses, so you're never paying for everything up front. If you'd prefer to spread the cost, our website monthly payment plan lets you pay for your new site in monthly instalments. We'll explain the options with your quote.
How long does a project take?
It varies with the size of the project and how quickly content and feedback come together. We'll give you a realistic timeline with your quote. Our article on how long a website takes explains what affects the timescale and how to keep things moving.
How does feedback work?
We share designs and work in progress at agreed points, and you tell us what you like and what you'd change. Feedback rounds are agreed up front so the project stays on track. Our guide on how to give design feedback has tips for getting the most from each round.
Will I own my website and domain?
Yes. Your domain, website and accounts such as hosting, analytics and Google Business Profile are set up in your name or handed over to you. We don't hold anything back, and if you ever decide to move on, everything goes with you.
What happens after launch?
We show you how to look after your site with website training, and we're still here when you need us. Many clients keep us on for website support, updates and SEO, while others prefer to call on us only when something comes up. Either is fine.
Can you look at my current website first?
Yes. If you're not sure where to start, claim our free Mini SEO Audit for an honest look at how your site is performing in search. It's a useful starting point for our first chat, whether you end up needing a few tweaks or a fresh start.
Ready to start a conversation?
Tell us about your business and what you'd like to achieve, and we'll suggest the simplest way to get there.
Claim Your Free SEO Audit
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