Chatbot & Live Chat Setup
We install, configure and customise a chatbot or live chat tool to match your business - branded, on-message, and set up to actually help visitors, not just greet them.
OUR SERVICES
Live Chat & Chatbot Setup for Your Website
A chatbot or live chat tool, set up properly and working for your business - not just switched on.
Most businesses know a chatbot or live chat widget could help their website, but never quite get round to setting one up properly - or install one, leave it on default settings, and wonder why it doesn't do much beyond a generic greeting. We go further: designing the actual conversation logic around your business, so the chatbot can handle the specific, niche questions your customers ask, guide them to the right answer or service, and capture proper lead or enquiry details along the way - not just a name and email. Done properly, it means your website works harder for you around the clock - funnelling enquiries, resolving genuine questions, and saving your team time answering the same things over and over - without you needing to be online to make it happen.
what we do
Lead Capture & Signposting
Configured to qualify enquiries, capture contact details out of hours, and point visitors to the right page or service before they leave. Never miss a customer again!
Part of a Wider Strategy
Live chat works best alongside a website, SEO and branding that are already pulling their weight - we can set it up standalone, or as part of a full project.
Expertly Crafted. Fiercely Personal. Tailored to You.
We Set It Up Properly, Not Just Switch It On
A live chat widget or chatbot left on default settings rarely does much beyond greeting a visitor with "Hi, how can I help?" We configure the tool around what your business actually needs - the questions your customers ask most, the pages you want visitors signposted to, and where a lead should go once it's captured - so it earns its place on your site rather than just sitting there.
We also think about this as part of the bigger picture. A chatbot on a slow, poorly-structured website won't achieve much - but paired with strong web design and SEO that's already bringing the right visitors in, live chat becomes one more way to make sure your digital presence is working as hard as possible, 24 hours a day, without extra demands on your team's time.
Little Lion Digital - Expertise without the ego
Strategic Design
Enterprise-grade aesthetic brilliance met with seamless functionality designed to captivate modern audiences.
Targeted Marketing
Reaching high-intent buyers at the exact millisecond they are ready to engage.
Data-Backed Results
Constant technical optimisation to ensure your local marketing investment works significantly harder for you.
Members of our pride…
Why work with us
We build real logic, not a default script.
Conversation flows designed around your specific customer questions and service details - including the niche ones a generic chatbot would fumble.
We think beyond the chat window.
Live chat works best as part of a wider digital strategy - we'll tell you honestly if your website or SEO needs attention first.
No jargon, no upsell.
We'll recommend the right tool and setup for your business, not the most expensive option.
Live Chat & Chatbot Services
Live chat agency services
As a live chat agency, we handle the whole setup process - choosing the right tool for your budget and needs, configuring it to match your brand and common enquiries, and testing it properly before it goes live on your site. You get a working tool, not just an installed plugin.
Adding live chat to your website
If you're ready to add live chat to your website, we'll walk you through the options and set the whole thing up - widget placement, branding, opening hours, and the automated responses that handle the questions you get asked most, so your team only steps in when it genuinely needs a human.
Chatbots for lead generation
A chatbot configured for lead generation can qualify an enquiry, capture contact details, and hand a warm lead straight to your inbox - even at 11pm on a Sunday. We set the conversation flow up around what actually counts as a good lead for your business, not a generic script.
Conversation flows built around your business
A default chatbot answers the same handful of questions every business gets asked. We go further, building the conversation logic around the specific, niche questions your customers actually ask - branching paths that route a query to the right answer, or the right form, rather than a dead end that just says "I don't understand." For service-based businesses, that means guiding a visitor through the right questions to capture proper service details upfront - what they need, when, and any specifics that matter - so a lead lands in your inbox already qualified, not just a name and an email address.
Part of your wider digital strategy
Live chat and chatbots work best alongside the rest of your digital presence. If you're already working with us on web design, SEO or branding, we can build chat setup straight into that project - or add it to a site you already have.
"We pride ourselves on being approachable, transparent, and fiercely committed to your success. You will always get honest advice, zero confusing tech-jargon, and a team that cares about your business as much as you do."
Real World Experience - Set Up & Working For Clients
We've delivered this for clients already - taking them from "we should probably get a chatbot" to a properly configured tool that's actively capturing leads and answering questions on their site. That real experience shapes how we scope every setup honestly, based on what actually works in practice.
Website Services
Set up, tested and supported
Every chatbot or live chat tool we set up is configured and tested properly before it goes live on your site - and we stay on hand afterwards to tweak conversation flows, add new questions and keep it working as your business changes. You get a tool that keeps earning its place, not one that's left to go stale.
Brand & Website Design
Digital Design
From early-stage Brand Design to comprehensive Website Redesigns, our Digital Design services help you bring your business vision to life and express your corporate identity with absolute clarity.
- Logo Design Services
- Website Design & Redesign
- Website Migrations
- UX Optimisation
Fully Managed SEO
Digital Growth
Looking to expand your reach and secure a greater market share? Our fully managed content and SEO packages are engineered to help you scale sustainably and outpace your competitors.
Includes:
- Website Audits
- Keyword Research
- Optimised Content Creation
Ready for your website to work harder?
Tell us what you're hoping to achieve with live chat or a chatbot.
What our customers say
“Fantastic service! Our website updates were completed much faster than expected, with great attention to detail and excellent communication throughout. The whole process was smooth and professional, and we're extremely pleased with the results. Would highly recommend to anyone looking for website services.”
“Nothing is to much trouble, and always available to help.”
The work behind the results
Recent projects
We design great websites and carve out digital strategies to help your business grow online.
SEO Strategy & Technical Consultancy
Consolidating two websites after an acquisition
Results:
500 backlinks protected, ~2,500 annual visitors saved during a business merger.
Brand, Shopify & SEO
Launching a houseplant ecommerce brand from zero
Results:
7,000 ranking keywords and 3,000 monthly visitors within 12 months of launch.
Branding & Website Design
Smiths Electrical: Bespoke Website Design & Development
Results:
A complete rebrand and website that showcases the client's project portfolio and expertise.
Branding & Website Design
SVR: Brand Refresh & Bespoke Website
Results:
A brand that reflects 20 years of expertise and a website that showcases the client's services and expertise.
Ready for your website to work harder 24/7?
Whether you want a simple live chat widget or a fully configured lead-capturing chatbot, get in touch for a friendly, no-obligation conversation about what's right for your business.
Big cat thinking. Small business spirit.
Here is what you can expect when you partner with Little Lion Digital.
Friendly & Approachable
We’re not just experts; we’re your partners. We speak your language and make digital marketing easy to understand.
Going Above & Beyond
We’re dedicated to your success. We go the extra mile to deliver results that exceed your expectations.
Expertise & Experience
With years of experience in the digital realm, we have the knowledge and skills to help your business thrive.
Tailored for SMEs
We understand the unique challenges and opportunities for SMEs, and we tailor our solutions to fit your specific needs.
QUESTIONS
Live Chat & Chatbot Setup Questions
A selection of things our customers ask us.
Do you build the chatbot from scratch, or use existing software?
We set up and configure established live chat and chatbot tools rather than building AI from scratch - this means faster setup, lower cost, and a proven, reliable tool, properly tailored to your business.
How much does it cost to add live chat to my website?
It depends on the tool and how much configuration you need - a simple widget install costs less than a fully configured lead-capturing chatbot. We'll give you an honest quote based on what you actually need.
Will a chatbot replace my team answering enquiries?
Not entirely, and it shouldn't try to - the goal is to handle the repetitive, out-of-hours, and simple questions automatically, so your team's time goes on the enquiries that genuinely need a person.
Can the chatbot handle specific or unusual questions about my business, not just generic ones?
Yes - this is where a properly configured chatbot earns its place. We build the conversation logic around the actual questions your customers ask, including the niche or business-specific ones, with clear paths that route to the right answer, service page, or enquiry form rather than a generic "I don't understand."
Can this be added to my existing website, or do I need a new one first?
Usually it can be added to your existing site. If your website has bigger issues holding back enquiries, we'll tell you honestly rather than just bolt a chatbot onto a page that isn't working.
Need a hand setting up live chat?
We’ll walk you through the possibilities.
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